If your institution’s website doesn’t offer web chat, you may be missing out on applicants, critical student questions, and enrollment inquiries. Meet your students’ expectations for always-on support, and empower them with instant answers — right on your website. Mainstay’s Web Chat makes it easy for your institution to:
Students today expect an online-first approach to communication, with multiple touchpoints throughout their educational journey. Instant, online interactions encourage more authentic conversations by meeting students on the channels where they’re most comfortable. Web chat enables higher education institutions to build genuine student relationships that drive long-term success.
The most valuable student interactions require dedicated time. Reducing the volume of repetitive phone calls and emails frees up staff to focus on the meaningful one-on-one interactions they excel at. By adding Mainstay’s Web Chat to your communication plan, you can increase your staff’s capacity to focus on building deeper connections with your students.
Mainstay’s Web Chat enables your institution to communicate with all students equally. Guests visiting your site can select from more than 100 languages, ensuring that they receive relevant, automated responses in their language of choice. If the conversation becomes too complex for automated support, you’ll be able to collect students’ contact information, so the right staff member can follow up with a phone call, email, or in-person meeting.
Mainstay makes it easy to customize your web chat window’s design to match your institution’s branding. You can even add your logo, choose the color palette, and use your preferred style and text. For a deeper level of personalization, build robust student profiles using information from web chat conversations. From there, integrate Mainstay with your existing tools to enhance your database for even better student engagement over time.